Customer Service/Sales Evaluations …What is this mystery shopping?

Beyond Hello will provide an accurate, detailed "reflection" of the customer's experience when we conduct mystery shops, using our online reporting entitled The Mirror, for your locations nationwide, Canada, Puerto Rico and Europe. Mystery shopping is a unique mix of art and science, combining the "art" of gathering and cataloging shoppers' observations with the "science" of transforming those observations into useful, statistical data. No one brings art and science together better than Beyond Hello.

Telephone Evaluations…turning calls into customers

You do not have a second chance to make a first impression…often the first and only chance is via the telephone. We work with both call centers and retail locations nationwide to evaluate the level of telephone courtesy, helpfulness and sales skills. The clients we partner with want to make certain their field staff views a telephone call as an opportunity not an interruption. Let Beyond Hello go "beyond hello" in helping you make the first impression, one that guarantees the call turns into a customer.

Website Evaluations…we evaluate clicks and bricks

E-tailers like retailers can benefit from knowing the customer's experience when navigating their site to browse, purchase and return. Our E-evaluations reflect the customer's experience including usability, online selling skills, checking out and returning. Screen shots are provided to you to help document and "road map" the customer's experience. The customer's E-experience when reflected back to you by Beyond Hello will help drive consistency in your customer's experience.

Customer Satisfaction Surveys or "How'd we do?"

Your customer's perception is their reality, so let Beyond Hello help you understand their experience. We are able to accommodate your customer's experience via the telephone or the computer…it's their choice! We offer IVR (interactive voice response), ICR (interactive computer response) and even real live people (intercept interviews) at very reasonable rates so you can learn from your customer's experience. This is a nice complement to but VERY different from mystery shopping…give us a call and we'll discuss.

Employee Satisfaction Surveys may be connected to the Customer Satisfaction Surveys

Enable your employees and benefit from their responses to corporate, regional, district, store level issues that affect the entire corporate culture. The responses may be obtained either anonymously or otherwise. Enlightened clients may view their many employees throughout the country or world to be their customers. They see themselves as providing support to the management and employees of the many stores thus enabling them to sell the merchandise and provide customer service to their customer's customers.

Employee Training and Testing is forever

Beyond Hello partners with successful clients to help with the ongoing training and testing of those thousands and thousands of constantly changing employees located everywhere. We do this with IVR (interactive voice response) using the telephone and/or ICR (interactive computer response) using the computer. We will customize the training and testing and host the results online for easy access. You will actually have lots of training and testing data available on all those thousands and thousands of employees at a very reasonable cost, as we make it our priority.

Regardless of what services you benefit from, the following is "par for the course" with Beyond Hello…Reflecting The Customer's Experience.

• All programs and forms are as unique and custom as our clients
• Beyond Hello offers complete online reporting for any of our services
• High quality control standards has and continues to separate Beyond Hello from the others
• Our shopper database is robust as we have been networking since our business inception in 1991

Thank you very much for your interest in our services. We would be honored to partner with you in the future as Beyond Hello Reflects The Customer's Experience.