Agreeing In large part, success depends on attention to basics. And Beyond Hello keeps a close eye on the basics when it implements a mystery shopping project.

We use quality mystery shoppers.
Beyond Hello uses experienced shoppers from its own extensive pool. If in the rare instance we have no shoppers available in a specific region, we obtain them through personal reference or from reliable industry sources. We gather information regarding our shopper's level of education, employment history, and mystery shopping experience. A shopper's profile is complied with information on everything from clothing sizes to bilingual ability, to help us select the shopper best-suited for each assignment. Prospective shoppers are required to submit a sample shop before we put them in the field. Ongoing…every evaluation submitted by a shopper is given a numerical rating by Beyond Hello staff that reflects the cumulative quality of the shopper's work.

We give our shoppers clear guidelines and easy-to-use evaluation forms.
Beyond Hello prefers to deal with problems by anticipating and avoiding them. In addition to specific evaluation guidelines, we supply our shoppers with a slice of the big picture -- a rundown of pertinent client concerns and objectives -- as orientation for their shops. And we take pains to construct evaluation forms that elicit unambiguous, objective comments. Our goal is always to have shops performed intelligently and reported on correctly, consistently, and expeditiously.

We facilitate communication.
Toll-free phone service, fax lines, e-mail -- Beyond Hello provides its shoppers with numerous ways to contact us quickly with questions or problems and to submit their evaluations. Our shoppers file their reports instantaneously via this Web site for client convenience and minimal turnaround time.

We don't watch the clock, but we do watch the calendar.
With the pace of business today, the rule is fast becoming, "Better never than late." So Beyond Hello monitors the progress of its projects diligently. If a project isn't moving along well, we make angry phone calls and send nasty e-mails. Sometimes we throw things. Occasionally we consider taking hostages. But you don't need to know about our dark side -- all you need to know is that we never lose track of our clients' deadlines.

If you don't work for NASA, success doesn't involve rocket science. But when it comes to mystery shopping, it does involve organization and care.